Returns & Exchange policy

OUR RETURNS POLICY:

All items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage. It must be returned in the condition they were received in otherwise refunds & exchanges cannot be given. 

All returns must be shipped within 14 days of being received. Please use a recorded postage service with a tracking number on all returns/exchanges. We can only refund/exchange for goods we receive that follow our policy. 

Sale Items:Are final and cannot be exchanged or refunded unless the item arrives with a defect or in poor condition.

HOW DO I RETURN AN ITEM?

Simply if the item has all tags and labels attached, remains unworn, unwashed, unsoiled, and is within our 14 days returns period, please ship it back to us by following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it.  If no exception with your return is faced, your request will be processed. 

All refunds will be processed totalling the original price minus the original cost of shipping.

We do not reimburse you for your postage cost back to us. Please use a 'tracked' service as we can only refund items which are returned to us.

Sale Items: The same terms to the above apply.

HOW DO I EXCHANGE AN ITEM?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period - please ship the item back following the instructions on the returns form. Remember to fill in your returns sheet with your request and out this sheet in your parcel when returning it back to us. 

Once we receive your return, we will send you an email to confirm that we have received it. If no exception with your return is found, your exchange request will be processed. Once we receive the returns, we will send out your requested items free of charge, and will send you a confirmation email.

Please note: We only allow one free of charge exchange per purchase, any exchanges of that purchase after the first will be subject to a charge